---
title: "ServiceNow"
slug: "servicenow"
updated: 2026-01-06T15:54:46Z
published: 2026-01-06T15:54:46Z
canonical: "help.calero.com/servicenow"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.calero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

This is a Vendor Integration.

---

## Collect Required Information from Vendor

> [!TIP]
> IMPORTANT!
> 
> You must meet the following prerequisites before you can continue.
> 
> - You must have a user account with the Administrator role and be able to login to your subdomain.
> - Example: {subdomain}.service-now.com

1. Log in to your ServiceNow subdomain (ex., {subdomain}.service-now.com) and activate the OAuth 2.0 plugin.
  - For more information on how to do so, refer to [**Activate a plugin**](https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/plugins/task/t_ActivateAPlugin.html).
  - Set the system property **com.snc.platform.security.oauth.is.active** to true.
2. Go to **System OAuth > Application Registry**.
3. Select the **New** button, and then select **Create an OAuth API endpoint for external clients**.
4. Set the Redirect URL to:
  - **https://hydra-gateway-a2.calero.com/OAuthGateway/redirect,https://hydra-gateway-e1.calero.com/OAuthGateway/redirect**
5. Set the Refresh Token Lifespan to:
  - **2,147,483,647**
6. Copy/save the following fields for use when onboarding this Integration:
  - **Subdomain**
  - **Client ID**
  - **Client Secret**

## Onboard This Integration

1. Go to **SaaS Management > Applications**.
2. Select **Add Integration**.
3. From the **Discovery Apps** tab, select the card with the **vendor's name.**
4. From the **API** tab, enter the field(s) you copy/saved above.
5. Select the **Authorize** button.
6. You will be redirected to the vendor portal login page.
7. Enter your administrator credentials and sign in.
8. Within the vendor portal, authorize the Calero.com application to fetch data.

> [!TIP]
> SUCCESS!
> 
> You will now be redirected to the [Integrations](/v1/docs/integrations) page in Calero.com, where the data sync will continue in the background, and you can monitor progress.

---

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