---
title: "NICE"
slug: "nice"
updated: 2025-12-02T16:21:07Z
published: 2025-12-02T16:21:07Z
canonical: "help.calero.com/nice"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.calero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NICE

This is a Vendor Integration.

- This integration collects 90 days of history by default upon first connection.

---

## Collect Required Information from Vendor

### Plan and Submit Your Integration

1. Refer to Task 1 from [Getting Started](https://developer.niceincontact.com/Documentation/GettingStarted) to begin understanding the contextual information you’ll need for the rest of this process.
2. Refer to Task 2 from [Getting Started](https://developer.niceincontact.com/Documentation/GettingStarted) to submit the Application Registration form to NICE.
  - Refer to this information as you move through the form, clicking **Next** to move to the next screen:
    - **Email** — Enter a relevant contact at your company for this application.
    - **Name** — Enter a relevant contact at your company for this application.
    - **Name of your application** — Calero recommends using **Calero.com client oauth app** or something similar.
    - **Description** — Calero recommends using **Calero.com client oauth app** or something similar.
    - **Technical email addresses** — Include [saas-connectors@calero.com](mailto:saas-connectors@calero.com) and a relevant contact in your organization.
    - **Method to receive password** — Select **Email**.
    - **Tenancy of application** — Select **Single Tenant**.
    - **CXone Environments** — Select the environments which apply to your account with Nice. Contact Nice for advice if you are unsure which environment you need.
    - **Authentication method** — Select **client_secret_basic**.
    - **Application type** — Select **Back-end**.
3. If you experience any problems or if NICE rejects the application, contact Calero and provide us details of NICE's response.

### Prepare a Test User Account

1. Refer to Task 3 of [Getting Started](https://developer.niceincontact.com/Documentation/GettingStarted) to prepare a test user account.
2. Once the test user account is prepared, copy/save the following fields for use when onboarding this Integration:
  - **Client ID** and **Client Secret** for your oAuth app
  - A user account with an **Access Key** and **Access Key Secret**
  - The **Time Zone** configured for the user account in the step "Instructions for creating a user account and generating an access key ID and secret"
    - This must be entered in the User Time Zone field on Calero’s onboarding form or data will have incorrect times associated.
  - The **License SKU** that your accounts are subscribed to.

## Onboard This Integration

1. Go to **SaaS Management > Applications.**
2. Select **Add Integration**.
3. From the **Vendors** tab, select the card with the **vendor's name.**
4. From the **API** tab, enter the field(s) you copy/saved above.
5. If your company has more than one instance (or “tenant”) of this application, you will also be prompted for a **Connection Alias**.
6. Select the **Authorize** button.

> [!TIP]
> SUCCESS!
> 
> You will now be redirected to the [Integrations](/v1/docs/integrations) page in Calero.com, where the data sync will continue in the background, and you can monitor progress.

---

SUGGESTION:

Access Help through your Calero.com instance if links between articles return errors or if there are fewer sections in the Help menu than expected. Doing so will ensure you see *all* Help articles.