---
title: "Five9"
slug: "five9"
updated: 2025-12-02T16:18:09Z
published: 2025-12-02T16:18:09Z
canonical: "help.calero.com/five9"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.calero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9

This is a Vendor Integration.

- This integration collects 90 days of history by default upon first connection.

---

## Collect Required Information from Vendor

> [!TIP]
> IMPORTANT!
> 
> You must meet the following prerequisites before you can continue.
> 
> - You must have admin level access.

1. Gather the following information to authorize your Five9 account.
  - Data Center — This will be used to build the base URL for collecting the data from your Five9 account.
    - Data Center can be chosen based on the following rules:
      - Accounts in **US** server must use the Data Center of **com**
      - Accounts in **Europe** must use **eu**
      - Accounts in **Canada** must use **ca**
  - Username & Password — This will be used to connect to the account using Basic Authentication. Calero.com will use these details to authorize each request that is sent.
2. Copy/save the following fields for use when onboarding this Integration:
  - **Data Center**
  - **Username**
  - **Password**

## Onboard This Integration

1. Go to **SaaS Management > Applications.**
2. Select **Add Integration**.
3. From the **Vendors** tab, select the card with the **vendor's name.**
4. From the **API** tab, enter the field(s) you copy/saved above.
5. If your company has more than one instance (or “tenant”) of this application, you will also be prompted for a **Connection Alias**.
6. Select the **Authorize** button.

> [!TIP]
> SUCCESS!
> 
> You will now be redirected to the [Integrations](/v1/docs/integrations) page in Calero.com, where the data sync will continue in the background, and you can monitor progress.

---

SUGGESTION:

Access Help through your Calero.com instance if links between articles return errors or if there are fewer sections in the Help menu than expected. Doing so will ensure you see *all* Help articles.