This is a Vendor Integration.
This integration collects 30 days of history by default upon first connection.
Optionally, you can collect Contact Center Telephony usage (calls; not chat or email).
Collect Required Information from Vendor
If you want to collect Webex Contact Center Telephony usage data, follow these steps to determine your Country of Operation.
Go to Webex Control Hub.
Go to Contact Center > Settings > General.
In the Service Details section, copy/save the following field(s) for use when onboarding this Integration:
Country of Operation
Onboard This Integration
Go to SaaS Management > Applications.
Select Add Integration.
From the Vendors tab, select the card with the vendor's name.
If your company has more than one instance (or “tenant”) of this application, you will be prompted for a Connection Alias.
If you want to collect Contact Center Telephony Usage data, follow these steps:
Toggle on Get Webex Contact Center Usage.
Select your Webex Contact Center Region (i.e., the Country of Operation).
Select the Authorize button.
You will be redirected to the vendor portal login page.
Enter your administrator credentials and sign in.
Within the vendor portal, authorize the Calero.com application to fetch data.
TROUBLESHOOTING!
If you receive a “You are not authorized” error in Calero when attempting to connect to Cisco Webex, you will need to enable the Integration ID within Cisco. Work with your Cisco admin to enable the correct Cisco program in the API connections section.
Integration ID: Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0MzZGRjNWE3NjlmMjQ5ZTg1M2Q1MzcyNjc5NjhhNGNlZWQ2YmUxZTRkZjg1YWIwMjQyMmE2MDA2NjdkYjQ1YmRk
SUCCESS!
You will now be redirected to the Integrations page in Calero.com, where the data sync will continue in the background, and you can monitor progress.
SUGGESTION:
Access Help through your Calero.com instance if links between articles return errors or if there are fewer sections in the Help menu than expected. Doing so will ensure you see all Help articles.