ServiceNow

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This is a Managed App Connector.


Prerequisites

Onboarding ServiceNow requires a user account with the Administrator role and will need to be able to login to their subdomain.

EXAMPLE:

{subdomain}.service-now.com

Collect Required Information from Vendor

  1. Log in to your ServiceNow subdomain (ex., {subdomain}.service-now.com) and activate the OAuth 2.0 plugin.

    • Refer to Activate a plugin to learn how to do this.

    • Set the system property com.snc.platform.security.oauth.is.active to true.

  2. Navigate to System OAuth > Application Registry.

  3. Select the New button, and then select Create an OAuth API endpoint for external clients.

  4. Set the Redirect URL to: https://api.calero.com/saas/genericOAuthRedirect

  5. You will then see the Client Id, Client Secret and Sub Domain.

    IMPORTANT!

    You MUST copy/save these fields for use when onboarding this connector (see below).

Onboard This Managed App Connector

  1. Go to SaaS Management > Applications.
  2. Select Add Integration.
  3. From the Vendors tab, select the card with the vendor's name.
  4. From the API tab, enter the details you captured above.
  5. Select the Authorize button.

SUCCESS!

You will now be redirected to the Integrations page in Calero.com, where the data sync will continue in the background, and you can monitor progress.


SUGGESTION:
Access Help through your Calero.com instance if links between articles return errors or if there are fewer sections in the Help menu than expected. Doing so will ensure you see all Help articles.