This is a Managed App Connector.
Prerequisites#
Create a Freshdesk account.
Supported authentication methods#
API key
Related resources#
Refer to Freshdesk's API documentation for more information about the service.
Using API key#
To configure this credential, you'll need:
An API Key: Refer to the Freshdesk API authenticaton documentation for detailed instructions on getting your API key.
A Freshdesk Domain: Use the subdomain of your Freshdesk account. This is part of the URL, for example
https://<subdomain>.freshdesk.com.
Onboard This Managed App Connector
Go to SaaS Management > Applications.
Select Add Integration.
From the Vendors tab, select the card with the vendor's name.
From the API tab, enter the field(s) you copy/saved above.
If your company has more than one instance (or “tenant”) of this application, you will also be prompted for a Connection Alias.
Select the Authorize button.
SUCCESS!
You will now be redirected to the Integrations page in Calero.com, where the data sync will continue in the background, and you can monitor progress.
SUGGESTION:
Access Help through your Calero.com instance if links between articles return errors or if there are fewer sections in the Help menu than expected. Doing so will ensure you see all Help articles.